Terms and Conditions

Paysoko E-Commerce Terms and Conditions

Effective Date: January 2024.

Welcome to Paysoko. These Terms and Conditions govern your use of the Paysoko e-commerce platform and services. By accessing or using our website or services, you agree to be bound by these terms.

1. Definitions

• “Paysoko,” “we,” “us,” “our” refers to the Paysoko e-commerce platform and its associated services.
• “User,” “you,” “your” refers to any person or entity accessing or using our platform.
• “Services” refers to all features, modules, and functionalities provided by Paysoko, including product management, order tracking, marketing tools, etc.

2. Account Registration

To use Paysoko’s services, you must register for an account by providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account.

Eligibility: You must be at least 18 years old to register and use the platform.

Account Security: You agree to notify us immediately if you suspect any unauthorized use of your account or breach of security.

3. Use of Services

Paysoko grants you a limited, non-exclusive, and revocable license to access and use the platform for your e-commerce business. You agree not to:

• Use the platform for illegal activities.
• Reverse-engineer, decompile, or attempt to extract the source code.
• Misuse the services or violate any applicable laws.

4. Payments and Fees

Some features of the platform may require payment of fees. All fees are subject to change and will be communicated in advance.

Payment Terms: You agree to pay all applicable fees for the services you use, including transaction processing, subscription plans, or additional features. Failure to pay may result in suspension or termination of your account.

5. Orders, Shipping, and Fulfillment

Users are responsible for managing their orders, shipping, and fulfillment through the platform. Paysoko provides tools to assist but does not handle physical products, shipments, or delivery services. You are responsible for setting accurate shipping rates, processing orders promptly, and managing customer expectations.

6. Marketing and Promotions

Paysoko provides marketing tools (e.g., coupons, flash sales, newsletters) to help users promote their business. Users are responsible for the accuracy, legality, and appropriateness of any marketing materials or promotions created through the platform.

7. Intellectual Property

All content, trademarks, logos, and intellectual property related to the Paysoko platform are owned by Paysoko or its licensors. You may not use our intellectual property without prior written permission, except as provided by the features within the platform.

User Content: You retain ownership of any content you upload, post, or submit to the platform. However, by uploading content, you grant Paysoko a non-exclusive, royalty-free license to use, distribute, modify, and display such content to provide services.

8. Data Privacy

Paysoko respects your privacy and handles your data following our Privacy Policy. By using the platform, you agree to the collection and use of data as outlined in the Privacy Policy.

9. Service Availability

While Paysoko strives to maintain uptime and ensure the platform is accessible, we do not guarantee uninterrupted access to the platform. Scheduled maintenance, updates, or technical issues may result in temporary downtime. We are not liable for any losses resulting from downtime or service disruptions.

10. Termination and Suspension

We reserve the right to suspend or terminate your account at our discretion, including for:

• Violation of these Terms and Conditions.
• Non-payment of fees.
• Illegal or unauthorized use of the platform.

User-Initiated Termination: You may terminate your account at any time. Upon termination, all rights and licenses granted to you will immediately cease.

11. Limitation of Liability

Paysoko is not liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use our platform. This includes, but is not limited to, loss of profits, data, or goodwill.

12. Indemnification

You agree to indemnify and hold Paysoko harmless from any claims, damages, liabilities, or expenses arising out of your use of the platform, including any breach of these terms or violation of applicable laws.

13. Modifications to Terms

Paysoko reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on the website, and your continued use of the platform constitutes acceptance of the modified terms.

14. Governing Law

These Terms and Conditions are governed by and construed following the laws of [Insert Jurisdiction]. Any disputes arising out of these terms will be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].

15. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@paysokosystems.com
Phone: +254 794 403 000
Address: 2nd Floor, Bishop Magua, Ngong Rd. Nairobi, Kenya.