Privacy Policy

Paysoko E-Commerce Privacy Policy

Effective Date: January, 2024.

Paysoko ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use the Paysoko e-commerce platform and associated services. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

a. Personal Information:
When you register for an account, make a purchase, or interact with our platform, we may collect personal information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (credit card, debit card, etc.)
• Other information relevant to providing our services

b. Usage Data:
We may collect data on how you access and use the platform, including:

• IP address
• Browser type and version
• Device type
• Pages visited
• Time and date of access
• Referring websites
• Other analytical data to improve platform performance

c. Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our platform, including remembering preferences and tracking usage patterns. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: We use your personal and payment information to create your account, process orders, deliver products, and facilitate transactions.

• To Improve Our Platform: Usage data helps us optimize platform performance, troubleshoot issues, and implement new features that improve user experience.

• To Communicate With You: We may send you service-related notifications, order confirmations, support responses, and marketing communications such as newsletters and promotions (if you opt-in).

• For Security and Compliance: We use information to maintain platform security, detect fraud, and comply with legal obligations.

• For Analytics and Marketing: We analyze usage data to understand customer behavior, track the effectiveness of marketing campaigns, and personalize recommendations and advertisements.

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment Processing: We may share payment details with third-party payment processors to complete transactions securely.

• Service Providers: We work with service providers who assist us with platform functionality, customer support, data analytics, and marketing. These providers have access to your data only as needed to perform their services and are bound by confidentiality obligations.

• Legal Obligations: We may disclose your information if required by law, to respond to a subpoena or court order, or to protect the rights, safety, and security of Paysoko and its users.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

4. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration. This includes encryption, firewalls, and secure data storage.

However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Choices and Rights

You have the following rights regarding your data:

• Access and Update: You can view, update, or correct your personal information in your account settings.

• Data Portability: You may request a copy of your data in a structured, machine-readable format.

  Paysoko provides users with the opportunity to opt in or opt out of receiving marketing communications, such as newsletters, promotional offers, and updates about our services. You can manage your preferences at any time by using the following methods:

  • Opting In: When you create an account or make a purchase, you may be given the option to subscribe to our marketing communications. If you choose to opt in, you will receive periodic emails or messages related to promotions, special offers, and updates.
  • Opt-Out: You can unsubscribe from marketing communications by following the opt-out instructions in our emails or by adjusting your account settings.

• Deletion: You can request the deletion of your account and associated personal data. However, certain information may need to be retained for legal or operational purposes if needed.

• Cookies: You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain platform functionalities.

6. Retention of Data

We retain your data only for as long as necessary to provide the services you’ve requested, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer needed, your data will be securely deleted or anonymized.

7. Children’s Privacy

Paysoko is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it immediately.

8. Third-Party Links

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Paysoko operates globally, and your information may be transferred to and processed in countries outside your own, including those with different data protection laws. By using our platform, you consent to the transfer of your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When changes are made, we will post the updated policy on our website and indicate the effective date. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

Email: info@paysokosystems.com
Phone: +254 794 403 000
Address: 2nd Floor, Bishop Magua Building, Ngong Rd. Nairobi.